Title: CUSTOMER CODE OF CONDUCT POLICY
Date Approved: 08/26/2004 Effective: 08/26/2004
Approved By: Board of Trustees
Replacing: Patron Regulations Policy, Staff/Patron Regulations Policy, Personal Profit on Library Premises Policy, Smoke Free Environment Policy
The Board of Trustees is responsible for establishing the rules for public behavior in the library necessary:
- to protect the rights of individuals to use library materials, facilities, and services;
- to protect the rights of library employees and volunteers to conduct library business without interference;
- to ensure the use of the buildings, materials, and services by the greatest number of individuals;
- to preserve those materials and facilities from harm;
- to ensure the safety of library customers, employees, and volunteers.
The established rules are based on the powers granted to a public library board of trustees under the Ohio Revised Code, Section 3375.40(H).
The library administration has the responsibility for maintaining order in the library and enforcing the established rules. The administration will maintain a Code of Conduct and ensure that the Code of Conduct is posted prominently in all library facilities and communicated to library customers in electronic and print formats. In order to enforce the established rules, the staff will be required to intervene in situations at the library that present danger to the safety of persons or property, interfere with the rights of others, constitute disturbing or inappropriate uses of the library and that involve the commission of illegal acts.
The following behaviors are prohibited by the Code of Conduct:
Library staff are required to bring to an individual's attention any act or omission which violates the Code of Conduct and related library policies. Such an individual will be asked to change his or her behavior to conform to the rules. If such a change is not evident or forthcoming that individual will be asked to leave the library building and library property. Failure to leave, if asked, may result in the police being called and a possible charge of criminal trespass per Section 2911.21 of the Ohio Revised Code.
Depending on the severity of the violation, individuals who have been asked to leave the building may be evicted and barred from returning to the library for varying periods of time as outlined in the Eviction Procedure. Individuals who have been evicted may be required to discuss the violation with the Manager of Security and/or facility manager before being readmitted. Juveniles may be required to bring a parent or guardian for such a conference.
Any individual evicted from the library has the right to appeal that eviction by following the steps outlined in the Eviction Procedure.
Security Officer, Role of / Policy & Procedure
Unattended & Disruptive Children Policy & Procedure
Concealed Carry Policy
Internet Website Access Policy
Printed Materials Display Policy and Procedure
Vandalism, Theft or Other Criminal Acts Observed by a Staff Member Policy
Child Eviction Notice
Security Incident Report